PaperBackSwap Blog

Archive for November, 2007

DEAR R&R: Newsletter – November 2007

Thursday, November 1st, 2007

Dear R&R–I love printed postage!  Thanks for adding this to the site.  Now for the problem: I sent a book to a requestor but she hasn’t marked it received yet.  Because i used Printed Postage I got credit immediately after marking the book mailed (another great feature!), and I know this book was delivered because the DC barcode was scanned.  She got the book, but is lying and saying she didn’t get it!  This is so dishonest, and now it looks like I didn’t send the book.  What should I do? –Puzzled in Pennsylvania

Dear Penny,

Thanks for the kind words about Printed Postage.  The feature is really being used!  We are glad we put the work in to make it available.  About your book–it is possible that the requestor hasn’t gotten the book yet.  She may be away from home, or the book was scanned as “delivered” at her local PO and hasn’t made it out to her residence.   It is even possible that the book was misdelivered.  You can’t presume that she is being dishonest.  She could even have forgotten to mark it received.  You can contact her via Personal Message (use the PM button on the lost book in your Transaction Archive, linked from your My Account page) to ask if she got the book.  If you don’t hear back from her within a week, let us know.  We do monitor “incoming” and “outgoing” loss rates automatically on accounts, and we will intervene if someone’s loss rate is too high.   Don’t worry about your account status; your account will show that you sent the book because you used Printed Postage from PBS and the scan information is recorded with the swap.  If this book is declared Lost, and we have to review your account for any reason, we will see that this book was scanned as delivered, and it will not count “against” you.  You can read more about this situation in the Help document “If a book you sent hasn’t been marked received yet…” in the Help Center.

Dear R&R–I printed the postage on a wrapper, but now I can’t find the book to send.  I think I may have lent it to my sister. I cancelled the request after printing.  Can I get a refund for the postage I won’t be using? –Disorganized in Dallas

Dear Dizzy,

Unfortunately, printed postage isn’t refundable.  The funds are transmitted to USPS and endicia.com when you print.  That’s why the Wrapper Settings page contains this information, and you are asked to confirm that the postage amount is correct before you print.    We are really sorry about this.   Please be sure you have the book that is requested in hand before you print with postage. You can read more about  PBS printed postage in the FAQs About Printable Postage in the Help Center.

Dear R&R–I had an issue with another member, and it really upset me.  But I talked to a Live Help Tour Guide and she really made me feel better.   I am new to PBS and would probably have quit the club if it hadn’t been for this kind Tour Guide who was friendly and sympathetic, and took the time to explain that even though there are some bad apples in the bunch, most of the members are really nice, and she was sure I would have better experiences that would help me get over this one.  She was right!  I have had many swaps since then that have been great, I have met many nice members in PMs, and I have tons of books to read.  I am so glad I stayed with the club!  –Happy in Honolulu

Dear Lulu,

What’s not to be happy about?  You live in Hawaii!  Just kidding.  We really appreciate you writing in about this.  We think our Tour Guides are wonderful.  They are experienced bookswappers, and they can save you a lot of time figuring something out on the site.  They really show the best of PaperBackSwap.  We are so pleased that the Tour Guide was there when you needed her.  We are so glad you stayed too!


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