Dear Librarian-I love Printed Postage! Can’t believe I ever did without it. My printer ran out of ink though and I had already downloaded the wrapper with postage – couldn’t print it. I have put new cartridges in my printer – will I be re-charged when I reprint the wrapper? – Nervous in Newton
Dear Newt,
Nope! You won’t be re-charged. If you ever need to reprint a wrapper for any reason, just start over by clicking Print Wrapper on the request, be sure that you choose the postage option on the Wrapper Settings page, and print. You can confirm that you are not re-charged by looking in your Money Registry, linked from the top of your My Account main page.
Dear Librarian- I posted a book incorrectly – I used the hardcover listing when I had the paperback, and the ISBNs were the same so I was confused – and now I need to refund the credit. Is there an easy way to do this? -Careless in Coventry
Dear Carrie,
Yes, you can just go to the swap in your Transaction Archive (linked from your My Account main page) and click the Request Details link on the right, then scroll down a little on the details page and click the Give Refund button.
We are sorry you had this confusion when posting your book – because publishers sometimes re-use ISBNs and it is necessary for all books to match the listings used to post them (ISBN, title, author and booktype must all match), it is really important to double-check the booktype on the listing preview before clicking to post the book.
If you’re careful to use only listings that match the books you have (see How to Post a Book and Solutions to Common Book Posting Problems, both accessible from the Need Help? tab on the upper right of the Post Books page), you won’t have this problem again!
COMING SOON:
- The year 2009! Are you ready? What are your New Year’s Resolutions?
