As with any growing company, it’s important that we stop and take our pulse from time to time.  We need to find out how you, our members, think we’re doing and gather your suggestions and ideas for improvement.

The best way we know to do this is with a survey, like the one sent out randomly over the summer.  Just over 2,000 of you answered the survey questions, and we really appreciate it.

Here’s a short summary of what you told us in the survey:

The idea of ebook swapping is hot.  While for some of you ebooks are nudging out traditional books, most of you still like the feel of a real book and plan to continue to use both.  We are looking into how to make ebook swapping work on PBS, so stay tuned!

You want a more feature filled app for the Iphone and the Android market.  We listened to your suggestions about requesting books, adding books to your wish list and scanning bar codes for easy posting.  We are working on the API, which will allow the app developers to make improvements so it’s easier to “PBS on the Go”!

You wish you could get the books you want faster.  We wish you could too!  Alas, popular books do take a little longer.   To thank you for your patience, look for our new Book Grab Giveaways.  Each month we’ll give you chances to win those hot books for which you’ve been waiting.  Check out the list of the most wished for books here…Top 50 Most Wished for Books.

We saw a lot of “I wish I could…..” statements. The good news is that lots of the suggestions and ideas you gave us are already available on PBS.  The bad news is you are having a hard time finding them!  To help you navigate PBS more efficiently, we plan to start a Did You Know? feature that will guide you through tips, tricks and techniques for getting the most out of your PBS experience.  This feature will appear on the front page as well as in the Blog.

Those of you that have purchased from the PBS Market have been very happy with your purchase.  We are happy to report that we’re getting books to you faster than ever now, due to some recent ordering improvements.

Our new Gold Key Program  hits many of the features you like such as a larger Wish List, more targeted geographical trading, requesting multiple copies of a book, and trading with friends.  Plus you get that cool key icon on your account!

We were so glad to see that almost all of you declared yourself “Extremely satisfied” or “Satisfied” with your experiences here on PaperBackSwap.

We promise to continue to strive to make changes and improvements for all of our valued members.  We’ve set up a new, permanent way for you to send us your suggestions and great ideas in this thread in the Discussion Forums.

Tags: News & Views

This entry was posted on Tuesday, October 11th, 2011 at 9:08 am and is filed under Announcements. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.