This feature allows requestors to give follow-up on any problem swaps they have had. Providing follow-up will allow the system to screen more effectively for those accounts that are sending problem books and NOT resolving the problems, and also allow us to avoid penalizing senders who might have made a mistake, but who do resolve the problem. For information about how to use this new feature, see the Help doc “Follow-up on Problem Swaps” in the Help Center under What’s New > New Features.
Tags: Follow-up
