PaperBackSwap Blog


Posts Tagged ‘Refunds’

Dear Librarian: Refund Credit, Book Reviews, No images,

Friday, January 29th, 2010

Dear Librarian-  I sent a book I shouldn’t have sent, I admit it. It had writing in it and I didn’t really pay attention to that when I posted it.  So the other member complained and I realized I hadn’t checked the book for writing before posting it!  I’ll be more careful next time and I won’t ever post another book that doesn’t meet the club criteria again.  I refunded her credit using the Give Refund button on the problem swap in my transaction archive, but she says I didn’t refund!  How can I prove that I did?  – Repentant in Rehoboth

Dear Hobey,

We’re glad to hear that you have learned the error of your ways. 🙂  You can tell this member that she can look in her Credit Registry (by clicking credits at the top of any page on the site) to see the credit you gave her.  And if you have to refund (or if someone refunds to you) in the future, this will be easier – an email will be sent when the Give Refund button is used, to tell the member that the refund was given.

For anyone reading who doesn’t know where the Give Refund button is – it is on the Request Details page on every completed outgoing transaction in your Transaction Archive.   Go to My Account > Transaction Archive  and click Request Details on any book you sent that was received (whether or not it was marked received with a problem).  You will see the Give Refund button at the top of the Request Details page.

Dear Librarian – I ran across a Book Review that was great.  The reviewer said EXACTLY what i think about the book.   Now I want to know what that reviewer thinks about other books.  But there’s no link on the review to show me that member’s other reviews.  Why not?  – Disappointed in Denver

Dear Denny,

If the link is not there it means that either (1) this member has not reviewed any other books or (2) the member has the option for “show other members my list of reviews” set to Private or Buddies Only in his or her privacy controls.

We know this is disappointing!  You should check his or her profile, if that is public, to see what books are on the Bookshelf and Wish List there, and check out your similarity index to this member.  You can invite him or her to be a Buddy, since you liked that review so much.  If she or he allows Buddies to see his or her review list, then you will have the “inside scoop”!

Dear Librarian – Something is seriously wrong with PBS when I try to get on from my work computer.  There aren’t any images and it’s just a bunch of text on white background.   It works fine from my computer at home.  What’s up and how do I fix it? – Officeworker in Orlando

Dear Lando,

Your office’s computer system must be set to block unfamiliar domains.  We have images stored in a number of places, and your work system must be refusing to let those domains be accessed to show you the site properly.  If it is OK for you to access PaperBackSwap from work, you should ask your IT person to unblock the following domains:

www.paperbackswap.com
secure.paperbackswap.com
a.pbsstatic.com
b.pbsstatic.com
ca.pbsstatic.com
cb.pbsstatic.com
cc.pbsstatic.com
yui.yahooapis.com
cd.pbsstatic.com

These are the domains that host the site’s images, among other things.  It is safe to allow access to these domains.

We add new subdomains when necessary to balance the workload across our servers, so this list can change over time, which is why accessing PBS from a very strict location such as a workplace or a school may pose difficulties intermittently.

We hope your boss is OK with letting you use the site during work hours, but if not, PaperBackSwap is always there for you when you get home!

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Give Refund button. Newsletter – February 2008

Wednesday, February 6th, 2008

If you send a book that is received with a problem, and you need to give the credit back to the requestor, this is much easier to do now!  Just click the “Give Refund” button, and the credit will be given back.  No need to Buddy the requestor.  You can access the button on any completed (with a problem, or without a problem) transaction in your Transaction Archive, by clicking the Request Details link for any book you sent that was marked received.  The credit refund will match the number of credits the requestor “paid” for the book, and the refund button will disappear once you have used it.